Effective Date: Jan 01, 2026
Juju Skincare (“we”, “us”, “our”) respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have when you use our website and services in Nepal.
1) Information We Collect
When you browse or place an order, we may collect:
- Contact details: name, phone number, email address
- Delivery details: shipping address, city/area, landmark details
- Order details: items purchased, order history, return/refund requests, customer support messages
- Technical data: IP address, device type, browser type, pages visited
- Cookies data: information needed for the cart and checkout to work properly
We do not store full payment card details on our website because we currently do not process online card payments through the website.
2) How We Use Your Information
We use your information to:
- Process and deliver your orders within Nepal
- Communicate order updates (confirmation, dispatch, delivery coordination)
- Provide customer support and handle return/refund requests
- Prevent fraud, misuse, and suspicious activity
- Improve our website experience and performance
3) Payment and Delivery Coordination (COD and Urgent Orders)
We currently offer Cash on Delivery (COD) as the primary payment method.
For urgent/priority deliveries, we may require pre-payment. This requirement is communicated and confirmed with the customer via WhatsApp or phone call before dispatch. If pre-payment is required, we may ask for proof of payment to confirm and process the urgent order.
We may contact you via WhatsApp, phone call, or SMS using the number you provide to coordinate delivery and confirm urgent order details.
4) Delivery Partners and Shipping Timelines
We use national delivery/courier partners to ship orders within Nepal. Delivery time depends on courier operations, service area coverage, route schedules, weather, holidays, and other factors. While we coordinate dispatch, final delivery timelines are primarily managed by the courier partners.
To fulfill delivery, we may share necessary details with courier partners such as:
- Name
- Phone number
- Delivery address
- Order reference information
5) Product Images and Packaging Notice
Product images displayed on our website are for reference. Manufacturers may change packaging or product appearance without prior notice, so the product you receive may not exactly match the image shown online. This does not affect product authenticity.
6) Cookies
We use cookies to:
- Keep items in your cart
- Support checkout functionality
- Remember preferences and improve your browsing experience
You can disable cookies in your browser settings, but some features (especially cart and checkout) may not work properly.
7) Sharing Your Information
We do not sell your personal information.
We may share your information only as needed with:
- Courier/delivery partners for shipping within Nepal
- Service providers that help us run the website (hosting, email/SMS tools, analytics)
- Legal authorities if required by applicable law or to prevent fraud and misuse
8) Data Security
We use reasonable security measures to protect your personal information. However, no online platform can guarantee complete security. Please contact us if you suspect any unauthorized use of your information.
9) Data Retention
We retain customer and order information for as long as needed to:
- Process orders and provide support
- Meet accounting and legal requirements
- Handle disputes, fraud prevention, and warranty/return verification (where applicable)
10) Your Choices
You may request to:
- Access or correct your personal information
- Delete your personal information (where applicable, subject to legal/operational requirements)
- Stop receiving promotional messages
To make a request, contact us using the details below.
11) Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before sharing information.
12) Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date.
13) Contact Us
Juju Skincare
Email: jujuskincarenepal+support@gmail.com
Phone: 9705391151